All calls to clients must be made through the Zoho App.
What this is going to do is automatically record a call for you including start time and call duration. You will need to manually enter the description and outcome along with any reminders if you require one.
This is going to eliminate any double handling or forgetting with logging calls in Zoho.
Please watch the video to become familiar with how to work the call function - its nice and easy.
If you have any questions on this please contact Rochelle Jaeschke preferably via Slack or at rochelle@thepropertyfactory.co.nz and she will assist you.